ORDERING & SHIPPING Q&A
INTERNATIONAL CUSTOMERS – PLEASE NOTE THAT ALL IMPORT DUTIES, CUSTOMS TAX AND/OR TARIFF COSTS REQUIRED BY YOUR COUNTRY ARE THE RESPONSIBILITY OF YOU, THE BUYER, AND NOT INCLUDED IN THE TOTAL PURCHASE PRICE YOU PAY DURING CHECKOUT.
Where do you ship to?
We ship anywhere internationally!
How much does it cost for shipping?
Anywhere in the Continental US is FREE!
AK or HI prices – contact us for more information.
APO Shipping: US Military APO shipping options available – contact us.
International shipping rates currently are the following and subject to change:
- Australia – $375
- Canada – $145
- France – $180
- Germany – $180
- Italy – $180
- Taiwan – $195
- UK (GB) – $180
For other countries not listed above, please contact us!
Are you – a family member – or friend traveling to the Continental US soon?
If so, we can ship to you FREE while visiting! Take your new Voyage Air Guitar home with you!
How long does it take for me to get my guitar?
All shipping is from our Modesto, CA location. Standard shipping to the US East Coast usually within 3-5 business days (not during holidays). International standard shipping to the UK usually within 3-7 business days (not during holidays). Express shipping options are available for most locations at checkout.
USUAL SHIPPING TIME FROM OUR WAREHOUSE – DUE TO 2020 & NOW WINTER WEATHER, WE WILL SHIP ASAP HOWEVER CANNOT GUARANTEE A DELIVERY DATE. We apologize for any inconvenience.
COVID-19 2020 Note: ANY ORDERS MAY BE DELAYED 10 DAYS OR MORE BEFORE SHIPPING DUE TO INSTALLATION TIME AND BACK-ORDERS. WE APOLOGIZE FOR THE INCONVENIENCE AND APPRECIATE YOUR PURCHASING A VOYAGE AIR.
How would payment be made?
We accept payments from anywhere around the globe using Visa, MasterCard, American Express, Discover and PayPal, using our secure server. Once you’ve completed your purchase, you’ll receive a confirmation email for your order followed by a 2nd email with shipping and tracking information. Be sure to check your spam or junk folder for email from voyageairguitar.com.
ALL Import duties, customs tax and/or tariff required by your country ARE THE RESPONSIBILITY OF YOU, THE BUYER, AND NOT INCLUDED in the total purchase price you pay during checkout.
How can I play one before I purchase?
Voyage Air does not have any dealers and are available exclusively here on our website, eBay, Amazon or Reverb.
We sell direct to the consumer which allows us to better support our guitars while being able to offer a much better value.
We do offer a 3-Day Play Guarantee trial period from the day you receive your guitar. If you’re not satisfied for any reason, you can return the instrument for a full refund of your purchase price only, shipping costs and any other fees may apply.
There is no risk in trying a Voyage Air.
Are there any other complications?
No! Rest assured your new Voyage Air is on its way, waiting for you to open, unfold, and experience it for yourself.