ORDERING & SHIPPING Q&A

Can you believe the holidays are just a few weeks away?

Get started on your gift list and order that new Voyage Air as soon as you can. We know how important the holidays are to you and your family, and we want to make sure you get the gifts you need, when you need them.  The freight companies have expanded operations, however they may still experience delays beyond our control due to staffing shortages and even more home deliveries this season. We recommend you shop early since we are facing many of the same challenges as last year in delivery delays.

We appreciate your trusting us to deliver you the magic of Music this holiday season!

We ship anywhere internationally!

APO/ FPO/DPO Shipping: US Military shipping options available at checkout – contact us if you have questions or issues when ordering.

PLEASE NOTE – All mail destined to military installations takes longer, as it has unique transportation and handling requirements which can result in extended delivery times for each class of mail. Once the mail is processed it is then transferred to the military. The USPS does not have access to military transportation information, and they are responsible for the remainder of the delivery process. Because of this, the tracking status is not updated as frequently.

The reasonable time of delivery for military items shipped to Europe, the Middle East, Africa, and Canada, sent Parcel Select, has a minimum of 30 days from the date of mailing. If not received after 75 days you may submit a claim. This time frame is due to USPS Retail Ground and Parcel Select items receiving surface transportation by ship to various US military locations.

Anywhere in the Continental US is FREE!

AK or HI prices – contact us for more information.

Are you – a family member – or friend traveling to the Continental US soon?
If so, we can ship to you FREE while visiting! Take your new Voyage Air Guitar home with you!

International Shipping with new lower rates to certain regions!
Please contact us for details on completing a purchase if your country is not currently available during checkout

WE DO SHIP ALMOST ANYWHERE WORLDWIDE! Please contact Voyage Air Support for other countries not listed below.

International shipping rates are subject to change:
Canada – $150
China – $200
France – $139
Germany – $160
Ireland – $180
Israel – $195
Italy – $170
Japan – $200
Netherlands – $180
Switzerland – $180
Spain – $195
Taiwan – $195
UK – $165

Are you – a family member – or friend traveling to the Continental US soon?
If so, we can ship to you FREE while visiting! Take your new Voyage Air Guitar home with you!

All shipping is from our Modesto, CA location. Standard shipping to the US East Coast usually within 3-5 business days (not during holidays).
International standard shipping usually within 3-7 business days (not during holidays).

USUAL SHIPPING TIME FROM OUR WAREHOUSE

USUAL SHIPPING TIME FROM OUR WAREHOUSE

DUE TO COVID WE WILL SHIP ASAP HOWEVER CANNOT GUARANTEE DELIVERY DATES.  ANY ORDERS MAY BE DELAYED 10 DAYS OR MORE BEFORE SHIPPING DUE TO INSTALLATION TIME AND/OR BACK-ORDERS. WE APPRECIATE YOUR PURCHASING A VOYAGE AIR.

Voyage Air does not have any dealers and are available exclusively here on our website, eBay, Amazon or Reverb.

We sell direct to the consumer which allows us to better support our guitars while being able to offer a much better value.

We do offer a 3-Day Play Guarantee trial period from the day you receive your guitar. If you’re not satisfied for any reason, you can return the instrument for a full refund of your purchase price only, shipping costs and any other fees may apply.
There is no risk in trying a Voyage Air.

We accept payments from anywhere around the globe using Visa, MasterCard, American Express, Discover and PayPal, using our secure server.  Also buy now – pay later options are available to select countries. Once you’ve completed your purchase, you’ll receive a confirmation email for your order. Be sure to check your spam or junk folder for email from voyageairguitar.com. Once your order has been through the QC process, setup and ready for shipping, you will receive a 2nd email with shipping and tracking information as available.

Choose how you want play & play – pay now or select interest free finance options (restrictions apply)

ALL Import duties, customs tax and/or tariff required by your country ARE THE RESPONSIBILITY OF YOU, THE BUYER, AND NOT INCLUDED in the total purchase price you pay during checkout.

No! Rest assured your new Voyage Air is on its way, waiting for you to open, unfold, and experience it for yourself.

Order Yours Today!

INTERNATIONAL CUSTOMERS – PLEASE NOTE THAT ALL IMPORT DUTIES, CUSTOMS TAX AND/OR TARIFF COSTS REQUIRED BY YOUR COUNTRY ARE THE RESPONSIBILITY OF YOU, THE BUYER, AND NOT INCLUDED IN THE TOTAL PURCHASE PRICE YOU PAY DURING CHECKOUT.