How to Order & Return Policy
You can call us at 925.290.8878, shop at our online store or send an email. Please provide us with all item details along with a telephone number where you can be reached in case of any questions.
Forms of Payment
We accept Visa, MasterCard, American Express, Discover and PayPal. PayPal payments will include a 5% fee. Sorry, no CODS or Will Call allowed. All orders will be shipped when payment is received or successfully processed unless otherwise noted on the website.
Shipping / Delivery
All orders will be shipped via FedEx or UPS. Available items purchased directly through this website are usually shipped within 7 days of purchase unless otherwise noted.
If you’re not completely satisfied with your guitar, return it for a full refund by notifying us within 48 hours of receiving the shipment. Items must be shipped back to Voyage Air Guitar within 30 days of receiving an approved RMA (returned merchadise approval) number. Orders returned without an authorized number will be refused. Returns requested after 48 hours of receipt are subject to a 20% restocking fee. Buyer is responsible for all related shipping charges. Some exceptions may apply, at our discretion.
Orders placed for backordered items can be cancelled within 30 days from the date of the order for a full refund. Orders cancelled after 30 days are subject to a 20% service charge fee.
Any items shipped by Voyage Air Guitar damaged and determined by the carrier to be damaged in transit will be replaced at no cost (pending payment from the carrier). If an item is found to be defective due to craftsmanship, it will be repaired or replaced free of charge for up to one year from date of delivery.
You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from VoyageAirGuitar.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
If you have any questions at all about the above information, or anything else on this website, please don’t hesitate to contact us.