A Message to Our Customers

Voyage Air is still fully operational, and we are taking the health of our community seriously and taking actions to protect our employees and customers from the spread of Coronavirus.

At Voyage Air, we value our customers as much as they value a great guitar that travels. With concern continuing to grow about the spread of Coronavirus and the resulting illness, COVID-19, I want to assure you that Voyage Air is laser-focused on ensuring that our products stay clean, our customers stay healthy, and our team stay vigilant.

We recognize the trust you place in Voyage Air when we ship a guitar to your location. That’s why we want to share the actions we are taking at Voyage Air to keep you – and our team members safe.

We’re taking numerous steps to protect you, our team, and our product from the spread of infection during this concerning time.

We are listening to recommendations from the U.S. Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). Voyage Air team members are given facts and reminded to follow simple, but effective steps to keep them safe and healthy.

Additionally, WHO has made it clear that it is safe to handle packages no matter where they’ve been shipped from. Voyage Air is also working closely with our shipping company FedEx, who has the latest updated information available here.

We regularly give these reminders to all of our team:

  • Wash your hands frequently and thoroughly (20 seconds, minimum)
  • Adopt an alternative to the handshake
  • Avoid contact with sick people
  • Avoid touching your own eyes/nose/mouth
  • Stay home if you or someone in your home is feeling sick

We’re taking meaningful steps behind the scenes, as well. To ensure the safety and health of all Voyage Air associates, and, we’ve suspended all non-critical corporate air travel.

Again, we’ve put these measures in place because we want you and your loved ones to stay safe, healthy, and comfortable until this public health issue is behind us all.

I want to thank you for your support and understanding during a rapidly evolving situation as we make every effort to support our customers, associates and the guitarists around the globe who enjoy a Voyage Air.

Jeff Cohen
President & CEO of Voyage Air

Keep your guitar clean. For more information see our ‘Maintaining and Cleaning Your Guitar’ page

VA Open-Hinge-closeup